Frequently Asked Questions
Everything you need to know about our authentic French pastries, shipping, and freshness.
How do you ensure the pastries stay fresh during transit?
We use specialized temperature-controlled packaging and vacuum-sealing techniques for our breads and pastries. Each order is shipped via express courier to ensure it arrives at your doorstep with its texture and flavor perfectly preserved.
Are your ingredients imported from France?
Yes, we pride ourselves on authenticity. We import our high-fat cultured butter, specialized pastry flour, and premium Valrhona chocolate directly from France to ensure an genuine Parisian taste.
Do you offer gluten-free or vegan options?
While we specialize in traditional French recipes, we do offer a selection of naturally gluten-free macarons and a specific range of vegan sourdough breads. Please check the 'Dietary' filter on our shop page for details.
What is your shipping policy for perishable items?
To maintain quality, we only ship Monday through Wednesday to avoid packages sitting in transit over the weekend. All orders placed after Wednesday 12:00 PM will be processed the following Monday.
Can I schedule a delivery for a specific date or event?
Absolutely. During the checkout process, you can select a 'Preferred Delivery Date'. We recommend choosing a date 24 hours prior to your event to account for any potential courier delays.
What is your return policy for food products?
Due to the perishable nature of our bakery items, we cannot accept returns. However, if your order arrives damaged or is incorrect, please contact our concierge team within 24 hours of delivery for a full refund or replacement.